iSO 10002:2018

QUALITY MANAGEMENT SYSTEM – CUSTOMER SATISFACTION

ISO 10002 Certification is the management system that provides guidelines to handle customer relationship in various aspects with the inclusion of planning, designing, operations, resources, and support to maintain customer satisfaction. The framework for achieving complete customer satisfaction can be achieved by having this standard. The standard would be essential to service-providing organizations that belong to critical core process. Customer satisfaction improvements would be optimized and continual improvement is achieved.  Comaplaint Handling System is crucial to the planning, design and development ISO 10002 framework.

ISO 10002 Certification

what are the benefits of iso 10002 certification?

  • Better Customer Retention: With this standard, it would be simple and effective to handle customers and retain them with the framework defined.
  • Clarity: Efficient and effective identification of complaints due to categorization of the same would lead to optimizing the best solution that needs to be provided – more clarity on the complaints is achieved.
  • Communication Enhancement: Internal and external communication improve as they are predefined and is easy to control with this standard.
  • Faster Resolution: As the database of resolutions provided is extracted and maintained, it would decrease the time of resolution period.
  • Association of Workforce: Due to enhanced communication and training, the workforce would be more involved in implementing requirements of the standard. Employees who are trained in awareness and responsibility of operations through trainings provided will benefit the organization to maintain the requirements of the standard.
  • Integrated Management System: The standard could be integrated with various management systems and the documentation and operation process can be decreased with respect to efforts without the efficiency being affected.
  • Branding: As all certifications can be used to build the reputation of the organization. The brand reputation would dramatically increase because of this certification.

Who can get ISO 10002 certification?

ISO 10002 is a quality management standard intended to be applicable for any organization, regardless of type, size, or product and services it provides.

What are the requirements of ISO 10002 CERTIFICATION?

Understanding of Requirements
Understanding the exact criticality of the error with respect to client and the requirements of resolution through classification. The resolution framework has to be framed based upon the interested parties that matter to the business. Requirements capturing and SLAs have to be framed with proper understanding of customer requirements.

Awareness and Competence
Any organization has to improve the awareness and competency of its workforce and CertPro believes in knowledge transfer. Trainings on ISO Standard Awareness especially with respect to complaints-handling and other demands of ISO 10002:2018 would be imparted to the workforce with our training methods.

Leadership and Responsibility
In any ISO certification, the importance of leadership is high. Recognition of leaders within the organization to implement standard requirements is very critical. CertPro assists in recognition and also empowers them with trainings specifically oriented towards leaders regarding internal audit and various other efficiency measuring and monitoring methods. We also assist organizations in division of roles and responsibilities required in ISO 10002:2018 by using guidelines provided in ISO 10001:2018 as refrence.

Framework of Complaint-Handling
It is important to design and plan for a framework that would be required to handle all sorts of complaints, categorizing them on criticality, responsiveness and investigation of complaints. CertPro helps in establishing and documenting the operating procedures for any customer seeking this certification with its experience and expertise.

Evaluation
In ISO 10002:2018, it is necessary to understand the levels of satisfaction of the resolution provided and also to understand the areas of improvement. We would assist the organization to design a system that would concentrate on evaluation parameters and monitoring of the complaint-handling process.

Audit and Reviews
The organization has to regularly audit and monitor the complaint-handling system which has been established. It would require management tools that needs to be imparted to the management and the leaders of the organization to evaluate the system. The trainings for the review methods and documentation required for proof generation that could bring up confidence in the organization and its interested parties is very important. We at CertPro provide trainings on monitoring and measuring of the system, Internal Audit and Management Review Meeting (MRM).

Continual Improvement
ISO strongly believes in Risk Based approach and Continual Improvement. We at CertPro conduct annual review of the system and provide areas of improvement that the organization has failed to identify. Surveillance audits would be performed, and before these audits, technical assistance will be provided by us.

What is ISO 9001 Certification?

What is ISO 9001 Certification?

A Quality Management System is a set of an interrelated or interacting elements that an organization uses to formulate its Quality Policies and Objectives and establishes processes needed to  achieving them

How to get an ISO Certification?

How to get an iso certification?

Here we have tried to guide our readers on How to get an ISO Certification without much hassle. We have tried to cover the different aspects that are important during ISO Certifications.

What is Total Quality Management?

Total Quality Management (TQM) is a systematic approach for management to achieve long-term success through customer satisfaction. It includes customer focus and integration of quality for continuous improvement.

what are the benefits of iso certification?

Answers to the most asked question, What are the Benefits of ISO Certification? Understand steps on using your ISO certification for improved processes, your brand image and overall growth in revenue.

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ISO 10002 certification in Melbourne ISO 10002 Consultant in Melbourne ISO 10002 services in Melbourne ISO 10002 Consulting services in Melbourne ISO 10002 Audit in Melbourne ISO 10002 in Sydney ISO 10002 certification in Sydney ISO 10002 Consultant in Sydney ISO 10002 services in Sydney ISO 10002 Consulting services in Sydney ISO 10002 Audit in Sydney ISO 10002 in Perth ISO 10002 certification in Perth ISO 10002 Consultant in Perth ISO 10002 services in Perth ISO 10002 Consulting services in Perth ISO 10002 Audit in Perth ISO 10002 in Canberra ISO 10002 certification in Canberra ISO 10002 Consultant in Canberra ISO 10002 services in Canberra ISO 10002 Consulting services in Canberra ISO 10002 Audit in Canberra ISO 10002 in Brisbane ISO 10002 certification in Brisbane ISO 10002 Consultant in Brisbane ISO 10002 services in Brisbane ISO 10002 Consulting services in Brisbane ISO 10002 Audit in Brisbane ISO 10002 in Indonesia ISO 10002 certification in Indonesia ISO 10002 Consultant in 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Bulgaria ISO 10002 Audit in Bulgaria ISO 10002 in Sofia ISO 10002 certification in Sofia ISO 10002 Consultant in Sofia ISO 10002 services in Sofia ISO 10002 Consulting services in Sofia ISO 10002 Audit in Sofia ISO 10002 in Canada ISO 10002 certification in Canada ISO 10002 Consultant in Canada ISO 10002 services in Canada ISO 10002 Consulting services in Canada ISO 10002 Audit in Canada ISO 10002 in Quebec City ISO 10002 certification in Quebec City ISO 10002 Consultant in Quebec City ISO 10002 services in Quebec City ISO 10002 Consulting services in Quebec City ISO 10002 Audit in Quebec City ISO 10002 in Toronto ISO 10002 certification in Toronto ISO 10002 Consultant in Toronto ISO 10002 services in Toronto ISO 10002 Consulting services in Toronto ISO 10002 Audit in Toronto ISO 10002 in Vancouver ISO 10002 certification in Vancouver ISO 10002 Consultant in Vancouver ISO 10002 services in Vancouver ISO 10002 Consulting services in Vancouver ISO 10002 Audit in Vancouver ISO 10002 in Montreal ISO 10002 certification in Montreal ISO 10002 Consultant in Montreal ISO 10002 services in Montreal ISO 10002 Consulting services in Montreal ISO 10002 Audit in Montreal ISO 10002 in Ottawa ISO 10002 certification in Ottawa ISO 10002 Consultant in Ottawa ISO 10002 services in Ottawa ISO 10002 Consulting services in Ottawa ISO 10002 Audit in Ottawa ISO 10002 in Calgary ISO 10002 certification in Calgary ISO 10002 Consultant in Calgary ISO 10002 services in Calgary ISO 10002 Consulting services in Calgary ISO 10002 Audit in Calgary ISO 10002 in Paraguay ISO 10002 certification in Paraguay ISO 10002 Consultant in Paraguay ISO 10002 services in Paraguay ISO 10002 Consulting services in Paraguay ISO 10002 Audit in Paraguay ISO 10002 in Peru ISO 10002 certification in Peru ISO 10002 Consultant in Peru ISO 10002 services in Peru ISO 10002 Consulting services in Peru ISO 10002 Audit in Peru ISO 10002 in Lima ISO 10002 certification in Lima ISO 10002 Consultant in Lima ISO 10002 services in Lima ISO 10002 Consulting services in Lima ISO 10002 Audit in Lima ISO 10002 in Ukraine ISO 10002 certification in Ukraine ISO 10002 Consultant in Ukraine ISO 10002 services in Ukraine ISO 10002 Consulting services in Ukraine ISO 10002 Audit in Ukraine ISO 10002 in Europe ISO 10002 certification in Europe ISO 10002 Consultant in Europe ISO 10002 services in Europe ISO 10002 Consulting services in Europe ISO 10002 Audit in Europe ISO 10002 in USA ISO 10002 certification in USA ISO 10002 Consultant in USA ISO 10002 services in USA ISO 10002 Consulting services in USA ISO 10002 Audit in USA ISO 10002 in Visakhapatnam ISO 10002 certification in Visakhapatnam ISO 10002 Consultant in Visakhapatnam ISO 10002 services in Visakhapatnam ISO 10002 Consulting services in Visakhapatnam ISO 10002 Audit in Visakhapatnam ISO 10002 in Mysore ISO 10002 certification in Mysore ISO 10002 Consultant in Mysore ISO 10002 services in Mysore ISO 10002 Consulting services in Mysore ISO 10002 Audit in Mysore

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