ISO 9001 Certification is also called as a ‘Quality Management System certification’. It is defined as the interrelated or interacting elements of an organization which is used to formulate the policies and objectives of quality in order to achieve the requirements of customer satisfaction and improved quality. ISO standards are based upon the principles stated under the ISO requirements. The ISO 9001 clauses given below will familiarize our readers on the skeleton of this system and the key areas surrounding the ISO 9001 requirements.

ISO 9001 Requirements?

ISO has defined the system clearly when the standards were published. Every standard would have a family that includes the guidelines, requirements, certifiable standard etc. In order to understand the requirements of the ISO 9001 Certification, we need to understand the basic elements in this standard. There are two major elements that would be helpful for our readers to understand the system – Quality Principles and ISO 9001 Clauses.

ISO 9001 Principles or quality management principles?

These principles would help us to stay on track while the implementation of ISO 9001 Standards is taking place. These principles are embedded in the standards in the form of sub-clauses. The sub clauses have to be strictly followed in order to achieve these principles.

There are 7 Quality management principles and the same has been mentioned below:

  1. QMP 1 – Customer Focus
  2. QMP 2 – Leadership
  3. QMP 3 – Engagement of People
  4. QMP 4 – Process approach
  5. QMP 5 – Improvement
  6. QMP 6 – Evidence based decision making
  7. QMP 7 – Relationship Management 

We now shall understand each principle and what they mean.

Principle 1 – Customer Focus

Customer is considered as one of the ‘interested parties’ in this standard and the analysis of the risks for the same has to be made. Customer needs and requirements have to be understood and achieved using the quality management system.

Principle 2 – Leadership

Leaders are the forerunners in this management system wherein they create a conducive environment to implement the standards and provide guidance to other employees whose engagement is also essential.

Principle 3 – Engagement of people

The management system demands the involvement of people at all levels of the workforce and the system must be implemented in such a way that all of them contribute towards it.

Principle 4 – Process Approach

Process Approach is a defined process to eliminate maximum risks and help the organization in providing consistent products or services to clients.

Principle 5 – Improvement

Renewing its objectives to help the organization to grow and also address new operational risks that would arise in due course of the organization’s activities.

Principle 6 – Evidence-based decision making

Any organization needs to document the incident and the actions taken in order to create effective solutions. We have to analyze the improvement points and other elements that would benefit the organization.

Principle 7 – Relationship Management

An organization must consider all the other external interested parties that contribute towards business and grow together. Hence relationship management is very crucial.

 

Now that we are aware on the principles of Quality Management, we would request you to kindly reach out to us at CertPro for efficiently assist you. Our experts at CertPro will guide you more on the different approaches we can take towards achieving the demands of the standard. ISO services are provided by CertPro with a professional touch and sufficient trainings are provided on all the principles of the standards during the implementation cycle.

 

ISO 9001 Standard

ISO 9001 Clauses?

The ISO 9001 Clauses are framed using the Annex SL (now called as Annex L) risk-based thinking approach which has 10 main clauses that would provide the basic framework for various ISO Standards. Annex SL have 7 clauses that are very important and needs to be implemented in any organization. 

Clause 1 – Scope

Clause 2 – Normative references

Clause 3 – Terms and definitions

Clause 4 – Context of the organization

Clause 5 – Leadership

Clause 6 – Planning

Clause 7 – Support

Clause 8 – Operation

Clause 9 – Performance Evaluation

Clause 10 – Improvement

Now we shall understand the demands of the clauses that are important during any implementation. The first three clauses are not important to be implemented but rather helpful to understand the whole standards. Experts go through rigorous training on these clauses and only then do they qualify as the lead auditors to perform auditing at an organization. The actual implementation starts from Clause 4 and we have tried to explain the interlinking between these principles and the clauses.

Clause 4 – Context of the organization

In this clause, the organization has to recognize the interested parties. Principles 4 & 2 are involved and this is a crucial stage to decide upon the number of processes and the leaders heading the implementation cycle.

Clause 5 – Leadership

The clause speaks clearly about the leadership that is required and also on the involvement of customer focus. Annex L. principles 1, 2 & 3 are involved in this clause.

Clause 6 – Planning

The clause is very crucial as it involves not only the principles but also the Deming cycle or PDCA cycle (https://en.wikipedia.org/wiki/PDCA). This clause speaks on the principles 2, 3, 4 and it is imperative that an organization implement it properly.

Clause 7 – Support

This clause is the backbone of the activities that need to be performed by each of the employees who need to contribute towards the implementation of the system. Principles 3 and 7 are very much involved in this clause.

Clause 8 – Operations

The Do and Check are part of this clause and principles 1, 5 & 7 are also involved.

Clause 9 – Performance Evaluation

The parameters that are based on the evidence obtained from monitoring and measuring activity is gauged in this clause. Principle 6 plays an important role to set the objectives and verification methods to evaluate.

Clause 10 – Improvement

Principle 6 plays an important role here. The PDCA cycle and any scope for improvement is decided here.

ISO 9001 Standard

What did we learn?

We are now aware that ISO has a defined structure and the clauses and principles are explained above. CertPro itself has a systematic approach towards assisting the clients and our ISO services also includes ISO training which would boost the confidence amongst the employees contributing towards the implementation. CertPro specializes in ISO Trainings and ISO Certifications all over the globe. We have lead auditors who perform implementation at the customer premises with a vision on various other standards that can be integrated at latter stages using an ‘integrated management system’. ISO 9001 standards are easy to be achieved with proper assistance from CertPro. We are experts in the ISO Certification Consultant sector and we will make sure that you receive the best services in your ISO endeavors.

Get In Touch 

have a question? let us get back to you.